Frequently Asked Questions

Everything you need to know about shopping for beauty and wellness at Watsons.

How can I track my Watsons order?

Once your order is shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery status in real-time.

What is your return policy for beauty products?

We accept returns for most unopened and unused beauty products within 30 days of purchase. Due to hygiene reasons, opened cosmetics and skincare items cannot be returned unless they are defective.

Are the products sold on Watsons authentic?

Yes, all products sold on our platform are 100% authentic and sourced directly from authorized brand distributors and manufacturers.

Do you offer international shipping?

Currently, we ship to selected regions. Please check the shipping dropdown menu at checkout to see if your location is eligible for delivery.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital wallets depending on your region.

How can I earn and redeem Watsons points?

Members earn points on every purchase by scanning their digital card at checkout or being logged in online. Points can be used as a cash discount on your future beauty hauls.